Refund policy

Return & Exchange Policy

At Silsilay By SS, customer satisfaction is our top priority. Please read our return and exchange policy carefully before placing your order.

Refunds

We do not offer refunds on any purchases. However, in the rare case that a product reaches you damaged or defective from our end, a full refund will be issued once the item is returned and inspected.

Exchanges

We offer exchanges within 5 days of receiving your order, strictly under the following conditions:

  • The product has a size issue, or

  • There is a valid concern with the item received.

To qualify for an exchange:

  • The item must be unused, unworn, and in its original packaging.

  • The request must be made within 5 days of receiving the item.

  • Proof of purchase must be provided.

Shipping costs for exchanges will be borne by the customer unless the exchange is due to an error on our part.

How to Request an Exchange or Refund

To initiate a return or exchange, please contact us via:
📧 contact@silsilaybyss.com

Please include:

  • Your order number

  • A brief explanation of the issue

  • Clear pictures of the item (especially if damaged)

Our team will respond within 2–3 business days with the next steps.